1. Scope
This policy covers Student and Pro subscriptions. Free plans do not involve payment and therefore are not covered here.
2. First-billing-cycle guarantee
If, inside your first billing cycle on a paid plan, Makelfy did not do what you signed up for - the deck did not generate cleanly, the export format did not work, the styles were wrong for your content - request a refund and we will process it for the full amount paid on that cycle.
3. How to request a refund
Use the Contact page and select "Billing or account" as the topic. Include the email you signed up with and, if you have it, the invoice number. Refunds are acknowledged within one business day and processed within seven business days from acknowledgement.
4. Cancellation and refunds outside the first cycle
If you cancel outside the first cycle, your subscription ends at the close of the current billing period and no partial-period refund is issued for that period. This mirrors how monthly SaaS subscriptions typically work.
5. Annual plans
Annual subscriptions are refundable in full inside the first thirty days. After thirty days, a prorated refund covers the unused months of the annual term. Refunds on annual plans are processed within ten business days from acknowledgement.
6. Chargebacks
If you believe a charge is in error, reach us first via the Contact page. We can almost always resolve billing disputes faster than a chargeback and without account interruption. Accounts with chargebacks filed without prior contact may be paused pending review.
7. How the refund is credited
Refunds are returned to the original payment method used for the subscription. Depending on your card issuer or bank, the credit may take an additional five to ten business days to appear on your statement after we process it on our side.
8. Questions
If any part of this policy is unclear, use the Contact page and pick "Billing or account". We'd rather answer the question up front than have you sign up unsure of what you get.